Helpline Service

Russian Visa Information Service

About the Service

This is a premium rate telephone service where you can obtain general information regarding Russian Visa applications.

This service may only be used by persons aged 18 or over.

Calls may be recorded for training purposes.

Service Provider

This service is provided by VFS Global (UK) Limited, registered in England and Wales. Company Registration number - 05735180.

The call centre team is trained and is competent in handling calls to give general information and the services provided by VFS Global UK for processing of a Russian Visa.

Please note that we only provide general information, and if you have any special requirements, or require advice which needs individual interpretation, you should contact us on info.ruuk@vfshelpline.com or visit us in person at the Visa Application Centre.

Premium Rate Number and Call Cost

The premium rate number for the service is 0905 889 0149

Calls to the premium rate number cost 55 pence per minute at all times, also a set-up fee of up to 6 pence per call applies to calls from residential lines. The cost stated is for calls from a BT land line; the cost of calls from other landline and mobile networks may vary and may include additional tariff. Premium service rates are subject to change.

Opening Hours

The service is available Monday through Friday between 08:30hrs to 17:30hrs UK (United Kingdom) time.

No Cancellation Rights

The performance of the services begins as soon as you dial the premium rate number above, and by dialling you will be taken to have agreed that we may immediately commence providing the services. Accordingly, under Regulation 13(1) (a) of The Consumer Protection (Distance Selling) Regulations 2000, you will not have any right to cancel.

Feedback, Complaints, and Claims

If you have any feedback, query, complaint or refund claim concerning this Russian Visa information service please call on 02072539868 (please note this number is purely for complaints/suggestions and not visa related queries).

Alternatively, you can e-mail us your complaint at customerrelationsru@vfshelpline.com, or mail in a note to us at Russia Visa Application Centre 15 - 27 Gee Street, London EC1V 3RD.

Publication Date

The information given above is correct as at the date of publication: 1 December 2014

Disclaimer in premium rate services advert

While every effort has been made to ensure that the information provided on the premium services is accurate and up-to-date in relation to the Russian Visa Information Service, VFS Global (UK) Limited assume no responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided and limits its liability to refund of the call charges. VFS Global (UK) Limited excludes all other liability it may have in relation to any advice or information given through the Russian Visa Information Services, including for breach of contract or negligence.