Russia Visa Information Service

About the Service

This is a premium rate telephone service where you can obtain general information regarding Russian Visa applications.

This service may only be used by persons aged 18 or over.

Calls may be recorded for training purposes.

Service Provider

This service is provided by VF Services (UK) Limited, registered in England and Wales. Company Registration number - 05735180

The call center team is trained and is competent in handling calls to give general information and the services provided by VF Services UK for processing of a Russian Visa.

Please note that we only provide general information, and if you have any special requirements, or require advice which needs individual interpretation, you should visit our Visa application center in London in person at the address shown below or contact the Embassy of Russian Federation in London

Premium Rate Number and Call Cost

The premium rate number for the service is 0905 889 0149

Calls to the premium rate number cost 55 pence per minute at all times, plus call set-up charges and other network extras. The cost stated is for calls from a BT land line; the cost of calls from other landline and mobile networks may vary and may include additional tariff. Premium service rates are subject to change.

Calls provided by BT will be charged at 55 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.

Calls to this Premium Rate number can be maid from UK only. Queries from abroad should be addressed to our email address info.ruuk@vfshelpline.com.

Opening Hours

The service is available Monday through Friday between 08:30hrs to 16:00hrs UK (United Kingdom) time.

No Cancellation Rights

The performance of the services begins as soon as you dial the premium rate number above, and by dialing you will be taken to have agreed that we may immediately commence providing the services. Accordingly, under Regulation 13(1) (a) of The Consumer Protection (Distance Selling) Regulations 2000, you will not have any right to cancel.

Feedback, Complaints, and Claims

If you have any feedback, query, complaint or refund claim concerning this Russian Visa information service please call the following number only for Complaints or Claims:-

Call On: 02072539868 (please note this number is purely for complaints/suggestions and not visa related queries)

The complains and refunds line service is available Monday to Friday between the hours of 9.00 am to 1.00 pm in the morning and 2.00 pm to 5.00 p.m. in the afternoon. Applicants who need a refund, want to make a complain or general feedback should call at these specified times

You can also contact us by post at our corporate head office at 15 - 27 Gee Street, London EC1V 3RD, United Kingdom.

Publication Date

The information given above is correct as at the date of publication: 15th January 2009.

Data Protection Notice

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